This Privacy Policy explains how Ascend Listings ("Ascend Listings," "we," "us") collects, uses, and shares information when you visit ascendlistings.com, use app.ascendlistings.com, or buy our services. By using our website or services, you agree to this policy.

1. Information we collect

Information you give us

• Contact details: your name, phone number, email address, and business name, for example when you fill out a form, book a call, or sign up.
• Business details: your business address, hours, services, website, photos, and other information we use to build and manage your listings and Google Business Profile.
• Account access: manager access to your Google Business Profile or logins for directories, when you grant them so we can do the work.
• Payment information: card and billing details. Payments are handled by our payment processor; we do not store full card numbers.
• Messages: what you send us by email, text, phone, or chat.

Information about your customers

If you upload or connect your customers' names, phone numbers, or email addresses so we can send messages on your behalf, we process that information only to provide the services to you. You are responsible for having the right to share it with us and for getting any consent the law requires.

Information collected automatically

When you visit our website or app, we collect technical information such as your IP address, browser, device type, pages viewed, and referring site, using cookies and similar tools.

Information from other sources

We collect public information about businesses, such as listing details, map rankings, and public reviews, from Google, directories, and other public sources.

2. How we use information

• To provide, manage, and improve our services, including your listings, Google Business Profile, posts, reports, and rank tracking.
• To bill you, process payments, and keep records of the work we do for you.
• To respond to you and provide customer support.
• To send service updates and, where allowed, marketing messages you can opt out of at any time.
• To prevent fraud, protect our rights, resolve payment disputes, and follow the law.

3. Text messages (SMS)

If you give us your mobile number and agree to receive texts, we may send messages about your inquiry, appointments, account, and services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help.

We do not sell, rent, or share mobile numbers or text messaging opt-in data with third parties for their marketing purposes. Text messaging opt-in data and consent are never shared with third parties, except service providers that help us deliver the messages.

4. How we share information

We do not sell your personal information. We share it only:

• With service providers that help us run our business, such as payment processing, hosting, CRM, email, and text messaging providers. They may use it only to perform services for us.
• With listing platforms and directories, such as Google, Apple Maps, Bing, and Yelp, when we publish or update your business information at your request.
• For legal reasons, when required by law, to protect our rights, or to respond to a payment dispute, including sharing records of your account and the work we performed with your card issuer or payment processor.
• In a business transfer, such as a merger or sale of assets, subject to this policy.

5. Google account data

If you connect a Google account or give us access to your Google Business Profile, we use that access only to provide the services you asked for, such as updating your profile, publishing posts, and reporting. We do not use Google user data for advertising and do not sell it.

6. Cookies

We use cookies to keep our site working, remember your preferences, and understand how visitors use the site. You can block or delete cookies in your browser settings; some parts of the site may not work without them.

7. How long we keep information

We keep information for as long as you are a client and as long as needed afterward for billing, tax, legal, and dispute purposes. When we no longer need it, we delete it or make it anonymous.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect information. No system is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

• You can ask to see, correct, or delete your personal information by emailing [email protected].
• You can unsubscribe from marketing emails using the link in any email, and stop texts by replying STOP.
• Depending on where you live, you may have additional rights under state law. We will not treat you differently for using them.

We may need to keep some information to complete a service, collect payment, resolve a dispute, or follow the law.

10. Children

Our services are for businesses and are not meant for children under 13. We do not knowingly collect information from children.

11. Changes to this policy

We may update this policy. When we do, we will change the effective date above. Using our website or services after a change means you accept the updated policy.

12. Contact us

Ascend Listings
Email: [email protected]

These Terms of Use ("Terms") are an agreement between you, the business or person buying or using our services ("Client," "you"), and Ascend Listings ("Ascend Listings," "we," "us"). They apply to our website, app.ascendlistings.com, and every service we provide. By signing up, paying, or using our services, you agree to these Terms. If you do not agree, do not use our services.

1. Our services

Ascend Listings provides local search services for businesses, including business listings management, Google Business Profile optimization, review tools, and rank tracking. The services included in each plan are listed in Section 2. We do the work through third-party platforms such as Google, Apple Maps, Bing, and Yelp, which we do not own or control.

2. Plans, pricing, and included services

• Map Cap: every client's rank tracking and map work covers a 15-mile radius around the business location.
• Your order controls: if your signed agreement, order form, or invoice shows a different price or service list, that document controls for your account.
• Taxes: prices do not include taxes, which you pay where they apply.
• Price changes: we may change prices with at least 30 days' notice by email. The new price applies starting with your next billing period after the notice period.

3. Billing and payment authorization

When you sign up, you authorize Ascend Listings to charge the card or account you provide for the setup fee, the first month's fee, and each monthly fee after that on the same day of each month, until your plan is cancelled as described in Section 4. You agree to keep valid payment information on file. If a payment fails, we may retry the charge, pause your services, or cancel your account, and unpaid amounts remain due.

4. Term, renewal, and cancellation

• With a signed agreement: if you signed an agreement with us, its term applies. Unless it says otherwise, there is a 4-month minimum. After the minimum term, your plan continues month to month until cancelled as described below.
• Without a signed agreement: if you did not sign an agreement, your plan is month to month. It renews automatically each month, and you will be charged each month, until you give written notice of cancellation to [email protected].
• How to cancel: send an email to [email protected] from the email address on your account, with your business name and a clear request to cancel. Cancellation requests made any other way (for example, by text, phone, social media, or to a salesperson) do not count until confirmed by email.
• When cancellation takes effect: notice must be received before your next billing date to stop that charge. Your plan stays active through the end of the billing period you have paid for, and no further monthly charges are made after that. We do not give refunds or credits for partial months.

5. Setup fees and refunds

Setup fees pay for onboarding work that begins right after purchase and are non-refundable. Monthly fees are earned when each billing period begins and are non-refundable, including for months in which you did not use the services. Any refund we choose to give is a courtesy and does not waive these Terms.

6. Payment disputes and chargebacks

• If you have a question or problem with a charge, you agree to contact us at [email protected] first and give us at least 10 business days to resolve it before disputing the charge with your bank or card issuer.
• Charges made before we receive your written cancellation notice are authorized charges for services provided under these Terms. Disputing such a charge, or filing a chargeback instead of cancelling, is a breach of these Terms.
• You agree that we may provide these Terms, your sign-up and payment records, your communications with us, and records of the work we performed to your card issuer or payment processor in response to a dispute.
• If you file a chargeback, we may suspend your services until it is resolved. Amounts owed remain due, and you agree to pay reasonable costs of collecting them, including dispute fees and collection costs, where the law allows.

7. Your responsibilities

• Give us accurate business information and keep it current.
• Give us the access we need, such as manager access to your Google Business Profile, and keep it in place while your plan is active.
• Follow the rules of Google and the other platforms we work with, and the laws that apply to your business.
• Have your customers' permission before we send them messages on your behalf, and follow the law on texts and emails.

8. Third-party platforms and results

Google, Yelp, and other platforms set their own rules and make their own decisions, including whether to remove a review, how to rank a business, and whether to suspend a profile. We do not control those decisions. We do not guarantee any specific ranking, number of calls, review removal, or other result. Delays or changes caused by these platforms do not entitle you to a refund.

9. Intellectual property

You keep ownership of your business name, logo, photos, and content, and you give us permission to use them to provide the services. We keep ownership of our software, app, reports, templates, and methods.

10. Disclaimer

Our services are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the fullest extent the law allows, Ascend Listings is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total liability for any claim related to the services is limited to the amount you paid us in the 3 months before the claim arose.

12. Indemnification

You agree to defend and hold harmless Ascend Listings from claims, losses, and costs, including reasonable attorneys' fees, arising from your business information, your content, your messages to your customers, or your breach of these Terms.

13. Suspension and termination by us

We may suspend or end your services if you do not pay, break these Terms, misuse a platform, or treat our team abusively. Fees already charged are not refunded, and amounts owed remain due.

14. Governing law

These Terms are governed by the laws of the State of Utah. Any dispute will be brought in the state or federal courts located in Utah County, Utah, and you agree to those courts' jurisdiction.

15. Changes to these Terms

We may update these Terms. When we do, we will change the effective date above, and for material changes we will notify active clients by email. Continuing to use our services after a change means you accept the updated Terms.

16. Contact us

Ascend Listings
Email: [email protected]